Frequently Asked Questions & Policies
Contact the venue’s event coordinator or manager to initiate the booking process. They will provide information about availability, pricing, and next steps.
Rental packages usually encompass the event space, tables, chairs, basic audiovisual equipment, and sometimes basic decorations. Check with the venue for package specifics.
You can only use our kitchen for warm up your cooked food only.
We have one big hall for 350 people. Also, we can split on half for 120 people maximum.
Please see our Cancellation Policy section at the bottom of this page.
Absolutely! You can bring your own decorations or work with any 3rd parties to do for you.
We offering 70 car parking lots for all guests. Also, 2 disabled parking and wheel chair access is available. Street parking is available after working hours and weekends.
You can bring your own audio and visual system with or without DJ. We do not offer audio and visual system.
Please see our Quote page. We are flexible for event’s equipment.
Alcohol consumption is strictly prohibited on the entire property of Northern Lights Hall. This includes all indoor and outdoor areas. We value the safety of our guests and aim to create a family-friendly and respectful environment for all. We appreciate your cooperation in refraining from bringing or consuming alcoholic beverages during your time here.
For the comfort and health of all our visitors, smoking is not allowed inside the building of Northern Lights Hall. We kindly request that you use designated smoking areas located outside the building. These designated areas have been chosen to minimize any inconvenience to other guests and to ensure a clean and pleasant atmosphere indoors.
Yes, all events must be finalized at 11.00pm for all days.
Please welcome to see our hall and amenities.
Yes we have a commercial kitchen fully equipped. You can only use for warming up or preparation of your foods not cooking allow.
Yes you can. We can provide aluminum stages up to 8 pieces with fee.
Wheelchair accessible parking lot, hall, amenities. We have male and female separated washroom with accessible one.
Policies
Cancellation Policy
We understand that unexpected situations can arise, leading to the need for event cancellations or changes. Our cancellation policy is designed to provide clarity on how such situations will be handled:
Cancellation Timeline:
Cancellations made more than 30 days prior to the event will receive a full refund of the deposit.
Cancellations made between 15 to 30 days before the event will result in a forfeiture of 50% of the deposit.
Cancellations made less than 15 days before the event will result in a forfeiture of the entire deposit.
Force Majeure Events:
In the event of unforeseen circumstances beyond your control, such as natural disasters, government mandates, or unforeseeable emergencies, you may qualify for a refund or rescheduling without penalty. Documentation or evidence of the force majeure event may be required.
Rescheduling:
If you need to reschedule your event due to unforeseen changes, we will work with you to find an alternative date that suits both parties, subject to availability. Rescheduling requests should be made as early as possible to secure the new date.
Communication:
All cancellation or rescheduling requests must be submitted in writing via email or formal letter. The effective date of cancellation or rescheduling will be the date on which we receive your written request.
Refund Process:
Refunds for eligible cancellations will be processed within [number of days] from the date of cancellation request. Please allow additional time for the refund to reflect in your account.
Non-Refundable Costs:
Please note that certain costs, such as non-refundable service fees or expenses already incurred on your behalf, may be deducted from your deposit before refund processing.
We value your understanding and cooperation in adhering to our cancellation policy. By booking with us, you acknowledge that you have read, understood, and agreed to these terms. Our aim is to provide exceptional service while maintaining fairness for both parties in the event of cancellations or changes.
Should you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to reach out to us. Thank you for considering our rental hall for your event, and we look forward to serving you.
Alcohol and Smoking Policy
No Alcohol and No Smoking Policy
We kindly request all visitors and guests to adhere to our strict policies regarding alcohol consumption and smoking at Northern Lights Hall. These policies have been put in place to ensure the safety, comfort, and well-being of everyone on our property.
No Alcohol Policy: Alcohol consumption is strictly prohibited on the entire property of Northern Lights Hall. This includes all indoor and outdoor areas. We value the safety of our guests and aim to create a family-friendly and respectful environment for all. We appreciate your cooperation in refraining from bringing or consuming alcoholic beverages during your time here.
No Smoking Policy: For the comfort and health of all our visitors, smoking is not allowed inside the building of Northern Lights Hall. We kindly request that you use designated smoking areas located outside the building. These designated areas have been chosen to minimize any inconvenience to other guests and to ensure a clean and pleasant atmosphere indoors.
We appreciate your understanding and compliance with these policies. If you have any questions or need further assistance, please feel free to reach out to our staff members who will be happy to assist you.